Frequently Asked Questions
Discover everything you need to know about your luxury scent journey.
Are your fragrances 100% authentic?
Yes, every product sold at Aromatix Shop is guaranteed to be 100% authentic. We source directly from authorized distributors and the original perfume houses.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original cellophane packaging within 30 days of purchase.
Do you offer perfume samples?
We often include complimentary samples with full-sized bottle purchases. You can also browse our 'Discovery Sets' section to try multiple scents before committing to a full bottle.
How should I store my fragrances to ensure longevity?
To preserve the integrity of the scent, store your perfume in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.